Services and support

After your software purchase, we offer several service and support options to assist you with any aspect of your HospiceWare installation. These services include installation support, training, ongoing support related to clinical and billing features, and software customizations.

Software customization services

We provide you with a fully customizable version of HospiceWare that uses the Microsoft Access database. This can be customized by your staff or you can obtain a quote from HospiceWare to provide the customizations for you. If you would like a proposal for customizations, contact us at 888-265-3658 or by email at info@hospiceware.com.

Online training and services

We offer online training on a scheduled basis provided through the Internet. To take advantage of this, you need a high-speed connection and web access. We also offer, through a strategic alliance with eOfficeManager, web-based hosting for your HospiceWare database. For information, contact us and a representative will provide you with details on these services.

Site Licenses available

You may load the software on as many computers at a single location as necessary to run your business, provided each computer is accessing the same master database.  If you are running multiple offices you will need to purchase a license for each site or location.  The cost for additional licenses is reduced by 50% of the then current retail price of the software package.  Please contact us for further information on our site license program or by email at info@hospiceware.com.

Other services we offer

We can also assist you with the purchase of computer hardware, network setup and troubleshooting, web hosting and web site development as well as installation and support of related software systems including Great Plains Accounting software and Goldmine Contact Manager. These services are offered either from our offices in Reading, Pennsylvania or by our consultants, alliance partners and affiliated companies located throughout the country.